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Frequently Asked Questions

1. How can I send a support ticket ?
Send an e-mail to support@pca.nl

2. What is the telephone number of PCA Support?
The telephone number is +31572 346659. Make a notification/request on advance by sending an e-mail to support@pca.nl

3. Which working days we can be reached
Monday to Friday from 8.00 a.m. to 5.30 p.m. (excluding holidays)

1. How can I log in?
By opening the website http://start.pcamobile.com. The advice is to use the Google Chrome webbrowser.

2. What is my company name to log in?
You can ask your functional/system administrator for your company name or send an e-mail to support@pcamobile.com

3. I forgot my username, what should I do?
You can ask your functional/system administrator for your username or send an e-mail to support@pcamobile.com

4. I forgot my password, what should I do?
-Open the website https://start.pcamobile.com
-Click ‘I forgot password
-Enter your company and username
-Press ‘OK
-Then an e-mail will be sent with a new temporary password

Didn’t receive this e-mail? Ask your manager/administrator if your e-mail address is linked within Coral

5. How can I change my password?

-Open the website https://start.pcamobile.com
-Login with your login details
-Select the ‘profile’ icon
-Enter you ‘old‘ password
-Enter a ‘new‘ password
-‘Confirm‘ your new password
-Don’t forget to press ‘save

The new password applies from now on.

6. How can I change my language settings?
-Open the website https://start.pcamobile.com
-Login with your login details
-Select the ‘settings’ icon
-Select the ‘language

Don’t forget to press ‘save

7. Which webbrowser does PCA support?

Minimum browser version:

  • Microsoft Edge 12
  • Internet Explorer 10 (or higher)
  • Chrome 57 or higher (2018)
  • Firefox 52 or higher (2017)
  • Safari 10 or higher (2017)
  • Opera 43 or higher (2017)

1. What is Coral?
Coral is the module for managing the master data within the environment of PCA solutions.

2. What is the difference between an resource and a user:
A resource is an employee who can be planned in the Marlin planning board. A user is an employee who uses the office applications (for example a planner).

If an employee has both functions, then two different accounts must be created with unique user names.

3. How do I create a user?
Open the Manuals tab on this Support website. The Coral manual describes how a user can be created.

4. How do I create an executive?
Open the Manuals tab on this Support website. The Coral manual describes how a user can be created.

5. How can I assign roles to a user?
Open the Manuals tab on this Support website. The Coral manual describes how a user can be created..

6. How can I assign skills to an executive?
Step 1 Open the Coral application.
Step 2 Open the Executors tab.
Step 3 Select an executive from the overview.
Step 4 Select one or more skills from the overview and save the changes.

7.  How can I change the working hours of an executive?
Step 1 Open the Coral application.
Step 2 Open the Executors tab.
Step 3 Select an shift
Step 4 Select an executive from the overview.
Step 5 Change the times of the executive on the right side of the screen and save the changes.

1. What are the system requirements for using Nemo5Android?

Minimal System Requirements:

Android Version:Android 4.2
Free disk space:Minimaal 15MB
Installed applications: Google PlayStore (for installing Nemo5Android)
Connection:Active data or WIFI connection

2. How can I install the Nemo5Android application?
-Open the “Google PlayStore
-Search for the term “Nemo5Android
-Download the Nemo5Android application

3. How can I update Nemo5Android
The device settings determine whether Nemo5Android will be downloaded automatically. To do this, open the Google PlayStore settings to check this.

Do not update Nemo5Android automatically, then open the Google PlayStore > Search on Nemo5Android and then select ‘Update

4. How can I register for the Beta version?
-Open the Google PlayStore
-Search for “Nemo5Android
-Click at the bottom on “Register” The BETA version is still a test version, it may contain bugs or problems. Please contact support@pcamobile.com if you have any further questions regarding the BETA version.

5. What is the difference between logging out and closing the Nemo5 application?
When you close the application, the non-synchronized data is saved. You do not have to enter your login details after the restart. When you log out, all non-synchronized data is deleted. So be careful when logging out. You have to synchronize all data first. After restarting the application, you must also re-enter all log-in details after a logout session

6. What can I do if the Nemo5 application has synchronization problems?
Click here to open a step-by-step plan that describes what you can do if there are problems synchronizing the application.

7. Does Nemo5Android also work on an Iphone?
No, Nemo5Android is only suitable for an Android device with Android version 4.2 or higher. There is another solution (HTML solution – NextMO) for iOs devices and other devices. More information can be found on the website of PCA or

 

1. What is NextMO?
NextMo is an HTML5 application for register hours and materials.

2. What is the difference between NextMo and Nemo5Android?
NextMo is a browser application and contains the basic functionality for hours and material registrations. Nemo5Android is an Android application that only works on Android devices (with more features).

3. How can I log in to NextMO?
Open the website https://start.pcamobile.com

1. Where can i download the Hero application ?
Click here